Privacy Policy

This Privacy Policy explains how Afrinova ("we", "us", "our") collects, uses, stores, and protects your personal information when you interact with our website, mobile applications, products, and services.

By accessing or using Afrinova’s platforms and services, you agree to the collection and use of your personal data in accordance with this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services.

1. Information We Collect

We may collect and process the following categories of personal information:

1. Information you provide directly by filling out forms, registering an account, contacting us, or communicating via email, phone, live chat, or other channels.
2. Identification and contact details, such as your name, date of birth, email address, phone number, and address.
3. Account and transaction information, including deposits, withdrawals, payment methods, betting or gaming activity, and related financial records.
4. Verification and compliance data, such as identity documents and age verification details, where required by law.
5. Correspondence records, including customer support interactions and complaints.
6. Survey and research responses provided voluntarily by you.
7. Technical and usage data, including IP address, device information, browser type, operating system, location data, weblogs, traffic data, and other usage statistics collected through cookies or similar technologies.

2. How We Use Your Information

Afrinova uses your personal information for the following purposes:

1. To create, operate, and manage your account.
2. To provide and improve our products and services.
3. To process transactions, payments, and withdrawals securely.
4. To verify your identity, age, and eligibility to use our services.
5. To comply with applicable legal, regulatory, and licensing obligations.
6. To prevent and detect fraud, money laundering, cheating, and other prohibited activities.
7. To conduct internal research, analytics, and customer satisfaction surveys.
8. To build customer profiles in order to personalize services and improve user experience.
9. To send service-related communications, updates, and notifications.
10. To send marketing and promotional communications where you have given consent, with the option to opt out at any time.

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

1. Your consent.
2. The performance of a contract with you.
3. Compliance with legal or regulatory obligations.
4. Our legitimate business interests, provided these do not override your rights and freedoms.

4. Cookies and Tracking Technologies

Afrinova uses cookies and similar technologies to enhance website functionality, analyze usage, and improve user experience. You can manage or disable cookies through your browser settings; however, some features of our services may not function properly if cookies are disabled.

5. Data Sharing and Disclosure

We may share your personal information with:

1. Affiliated companies and group entities for operational and administrative purposes.
2. Third-party service providers and suppliers who process data on our behalf, such as payment processors, hosting providers, analytics providers, and customer support tools.
3. Verification and compliance partners, including credit reference agencies and identity verification services, for fraud prevention, age verification, and anti-money laundering checks.
4. Regulators, sporting bodies, law enforcement agencies, and competent authorities where required by law, regulation, or licensing conditions.

We do not sell your personal data to third parties.

6. International Data Transfers

Where your personal data is transferred outside your country of residence, Afrinova will take appropriate steps to ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. While we take reasonable steps to safeguard your data, no system can be guaranteed to be completely secure.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory requirements, and resolve disputes. When data is no longer required, it is securely deleted or anonymized.

9. Your Rights

Subject to applicable data protection laws, you may have the right to:

1. Access the personal data we hold about you.
2. Request correction of inaccurate or incomplete data.
3. Request deletion of your personal data, where legally permissible.
4. Object to or restrict certain types of processing.
5. Withdraw consent for marketing communications at any time.

Requests can be made by contacting Afrinova using the details provided below.

10. Third-Party Links

Our platforms may contain links to third-party websites or services. Afrinova is not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies separately.

11. Changes to This Privacy Policy

Afrinova may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon posting. Where changes are material, we will notify you via email, website notice, or other appropriate communication channels.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact Afrinova through our official support channels.