Account Deletion & Personal Data Removal — Afrinova

This page explains how to request deletion of your Afrinova account and how your personal data is handled following such a request. Afrinova offers casino and virtual games only and operates in accordance with applicable gaming, data protection, and anti-money laundering regulations.

1. How to Request Account Deletion

To request deletion of your Afrinova account, please contact our Customer Support team using one of the channels below. When submitting your request, clearly state that you wish to delete your account and remove your personal data.

Please include:

1. Your registered username or account ID
2. The email address or phone number linked to your account
3. 
   

Contact Details

1. Email: support@afrinova.com
2. Live Chat: Available on the Afrinova website and mobile platform
3. Phone: Via official customer support numbers published on the Afrinova platform

Important: For security and regulatory reasons, Afrinova will verify your identity before processing any deletion request. This is to prevent unauthorized or fraudulent account deletions.

Verification Details We May Request

1. Registered username or account number
2. Email address or phone number associated with the account
3. A valid government-issued identification document

2. Account Suspension (Alternative Option)

If you prefer to stop using your account without permanently deleting it, you may request an account suspension.

Account suspension:

1. Immediately disables access to casino and virtual games
2. Prevents deposits, withdrawals, and logins
3. Can be reversed upon your request, subject to verification

You may also suspend your account directly through the Responsible Gaming section of your Afrinova account, where available, or by contacting Customer Support using the channels listed above.

3. What Happens When You Request Deletion

Once a deletion request is received:

1. Afrinova will acknowledge receipt of your request within 5 business days.
2. Your identity will be verified to protect your account and other users.
3. Upon successful verification and approval, your account will be permanently closed.
4. Personal profile data will be deleted or anonymized within 30 days, except where retention is required by law or regulation (see Data Retention Summary below).

Important Notes:

1. Account deletion is permanent and irreversible.
2. You will lose access to all account balances, game history, bonuses, loyalty points, and rewards.
3. Any remaining balance must be withdrawn before requesting deletion. If this is not possible, please contact Customer Support for guidance.

4. Data Retention Summary

The table below outlines which categories of data are deleted and which may be retained, along with the purpose and retention period.

Retention periods reflect typical regulatory requirements. Actual periods may vary depending on applicable laws and licensing conditions. Data retained is securely stored and accessed only where legally required.

5. Confirmation and Record

Once your deletion request has been completed, Afrinova will send you a confirmation message outlining:

1. The date the account was closed
2. Confirmation of personal data deleted or anonymized
3. A summary of data retained for legal and regulatory reasons

6. Legal and Regulatory Notes

Afrinova operates in regulated markets and is required to retain certain records, including transaction history and verification documents, to comply with gaming regulations, tax laws, and anti-money laundering obligations.

This page is intended to explain the account deletion process transparently and provide users with clear guidance on their rights and Afrinova’s legal responsibilities.